FREQUENTLY ASKED QUESTIONS ABOUT PAYDAY LOANS

Short Term Lending

Q: How much can I borrow?
A: You can borrow between R10,000 and R50,000,000.

Q: What is Auto Decisioning?
A: Auto Decisioning allows lenders to make a decision on your loan application without the need for human interaction, for more information please contact your lender or see their privacy policy.

Q: How long can I borrow for?
A: You can borrow funds for any period between 1 - 30 Years.

Q: When can I contact Rodeco Finance customer support?
A: You can contact our customer service staff on weekdays between 8am and 10pm. On weekends they will be happy to help between 9am and 10pm. If you are calling on a Bank holiday, please check in advance. Please view our contact page. for more information.

Q: I can't remember my Rodeco Finance password, please help.
A: Locate the 'forgotten your password' link on our website and click on it. A new password will be supplied by email.

Q: Will you check my credit score?
A: We carry out credit checks on our clients. However, lenders may use external credit reference agencies and credit scoring services to ascertain your eligibility for a loan or finance product. Whether you are eligible for a loan or finance product is at the lender's sole discretion. In accordance with the terms of our Privacy Policy, we may pass your personal information to prospective lenders to enable them to consider/decide whether to make a loan to you. This may involve credit and identity checking, and may involve third parties as appropriate.

Q: How long does the application form take the fill out?
A: On average, it takes users between 2 and 10 minutes to fill out our application form.

Q: What are the eligibility criteria?
A: This may vary based on the loan requested, however generally you must be aged 18 years or older, be a South Africa resident, have an active bank account into which you can receive direct debits and have a regular source of income.

Q: How will I receive my funds?
A: Typically a payday loan will be transferred electronically into your account via electronic funds transfer.

Q: How long will Rodeco Finance keep my credit agreement in the database?
A: As per the Data Protection regulations, your file will remain there for 2 years..

Further Frequently Asked Questions

Q: What service does Rodeco Finance provide?
A: Rodeco Finance provides customers with access to a South Africa loan through one simple application form. Rodeco Finance is a lender and directly offer loans.

Q: How long does it take to apply and receive my funds?
A: We will take your details; process them and a few moments later we will let you know whether or not you have been accepted for a loan.

Q: Will lenders check my credit score?
A: Lenders will check your credit score.

Q: How soon could I receive my funds?
A: If you make your loan application and you are accepted on a weekday before 3pm, you could receive your money on that very same day. However, if you make your application and you are accepted for a loan after 3pm or on a weekend/bank holiday, you will often receive your funds on the next available working day.

Q: How can I payback my Payday Loan?
A: When you sign up, the terms of the loan that you are trying to qualify for are made clear to you within the agreement. In most instances a payday loan re-payment will be automatically debited from your account on the agreed re-payment date. This means that all you need to do is ensure that you have the correct funds in your account and we will do the rest!

Q: What should I do if I have problems repaying?
A: If you have any issues regarding the re-payment of your loan you must contact us in the first instance. We will be able to discuss any options that you have moving forward and offer advice about how you can re-pay what you owe.